MyHello Express — Your Regional Delivery Partner.
We connect Addis Ababa with 24 regional towns through a fast, reliable and insured air-cargo–supported delivery network. Built for SMEs, retailers, manufacturers, online sellers and corporate organisations.
On-time pickups
we schedule and confirm every pickup
Real-time tracking
you can see exactly where your parcel is
Insured shipments
standard insurance for peace of mind
Friendly, reliable support
no automated scripts
Nationwide reach
Via Ethiopian Airlines Cargo and our branch network
Promise to Customers
“When you send something with us, you get peace of mind — no surprises, no stress.”
How It Works – Simple 4-Step Process
1. Book online or call us
Fill out a short form or speak to our friendly support team.
2. We pick up your parcel
Couriers verify identity and parcel condition before pickup.
3. Track every move
See your parcel’s location in real time.
4. Delivered and confirmed
Recipient signs on delivery; you receive instant confirmation.
Vision
In 2030 to become Ethiopia’s most trusted, preferred customer-driven telecom services, express, and delivery Services, empowering growth and communication in every corner of the nation.
Mission
Make sending and receiving parcels stress-free for everyone — from individuals to businesses
Core Values
MyHello Express is part of My Hello Communications PLC, under Birsiyon Holding Company — a growing Ethiopian group known for telecom distribution and nationwide logistics.
Customer Focus
We put your needs first
Integrity
Honest, transparent operations
Innovation
Tech to make delivery faster and smarter
Excellence
Reliable, on-time, and professional service
Trust
Trust is at the core of our operations. We build and maintain trust with our clients by acting in good faith.
What We Deliver
Express deliveries inside Addis Ababa
Same-day and next-day intra-city drop-offs
Regional air-cargo parcels to major Ethiopian cities
Business documents & official correspondence
Online shop orders & ecommerce shipments
Heavy and bulk shipments
Corporate logistics and regular business deliveries
Through strong leadership commitment and active employee participation, quality is not just a requirement but a core part of who we are—driving sustainable growth and supporting our vision for 2030.
155+
Full-time staff
800+
Sales agents nationwide
28
Branches Across Ethiopia
“If it fits in a bag, box, or cargo hold — we move it.”
Key Synergy Companies :
Services & Service Areas
Delivery Services That Fit Your Day — Not the Other Way Around
My Hello Delivery (Addis Ababa)
- Hours-based delivery inside the city
- Ideal for urgent documents, office essentials, or last-minute parcels
- Turnaround: 2–4 hours
- Booking: Online or via phone
My Hello Food (Addis Ababa)
- Fresh, fast delivery from restaurants, cafés, bakeries, butchers & fine dining partners.
MyHello Kitchen (Launching Soon)
- A cloud-kitchen network bringing curated, chef-led meals to your doorstep.
MyHello Express
- Nationwide reach via Ethiopian Airlines Cargo
- Handles documents, parcels, and goods efficiently
-
Optional door-to-door service for major cities
- Bulk Shipment, heavy cargo , large packages Road And Air Cargo
- Door to Door logistics
Corporate & eCommerce Accounts
- Custom pricing for high-volume customers
- Scheduled pickups and monthly invoicing
- Dedicated account manager
- API integration for automated shipping
MyHello Move (Launching Soon)
- Local & international moving, household relocation and luggage shipping.
Track, Book & Insurance
Track & Book Your Parcel
Enter your tracking number to view live location and ETA
Book a Delivery
Quick, easy booking form
Required details: Pickup & drop-off addresses, weight, parcel value, contact info, payment method
Pay via mobile money, card, bank transfer, or cash on delivery
Insurance & Claims
Standard protection included
Extra coverage for fragile or high-value items
Claims: Visible damage 7 days / Hidden damage 14 days
Documents needed: photos, receipt, tracking number, consignment note
Reviewed within 30 days
“If it’s reachable by road or air, we’ll get it there.”
My Hello News / Blogs
Hello world!
How to Find Us
Address
Lemi Kura Sub-City, Woreda 10, Addis Ababa, Ethiopia • Map embed + WhatsApp chat + office hours
info@myhellocommunications.com